What is Her Era™?
- Her Era™ is a women-focused wellness and lifestyle brand created to support women through every era of life.
- We curate products across movement, self-care, rest and everyday wellness.
- Our goal is to help you feel good, look after yourself and embrace your current chapter.
Where do you ship?
- We currently ship across South Africa.
How long will my order take to arrive?
- Orders are processed as quickly as possible after purchase.
- Delivery times may vary depending on your location and the product ordered.
- Tracking information will be provided once your order has been dispatched.
How much is delivery?
- Delivery fees are calculated at checkout based on your delivery address and order.
How can I pay?
- We accept secure online payments through our available payment providers at checkout.
Can I track my order?
- Yes.
- Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery.
Can I return or exchange an item?
- Please contact us as soon as possible after receiving your order.
- Returns and exchanges are subject to our Returns Policy and product eligibility.
- Please refer to our Returns Policy for full details.
What if my order arrives damaged?
- Contact us as soon as possible.
- Include your order number and clear photographs of the damaged item and packaging.
- We’ll assess the issue and assist you with the next steps.
Are your products suitable for everyone?
- Our products are designed for general lifestyle, wellness and self-care use.
- Individual suitability may vary.
- Always read the product description and instructions before use.
- Discontinue use if you experience discomfort or irritation.
Are Her Era™ wellness products medical products?
- No.
- Her Era™ wellness and beauty products are intended for general self-care and lifestyle use.
- They are not intended to diagnose, treat or cure medical conditions.
What are the digital products included in the bundles?
- Selected Her Era™ bundles include digital resources such as our Nutrition Guide and Pilates, Movement & Wellness eBook.
- These resources are designed to complement your products and support your wellness journey.
Can I change or cancel my order?
- Contact us as soon as possible if you need to make a change or cancel your order.
- Changes may not be possible once an order has been processed or dispatched.
How can I contact Her Era™?
- For questions about an order, product or anything else, please use the contact details provided on our website.
- We’re always happy to help.
Where can I find your policies?
- Our Shipping Policy, Returns Policy, Privacy Policy and Terms & Conditions are available on our website.
Her Era™ — products for every era of her.